Toimituskäytäntö

# Shipping Policy

This policy explains how we ship your order, what to expect on delivery times, and how tracking works. We aim to be **fully transparent** so you know what to expect from the moment you order to the moment your parcel arrives.

## 1. Shipping destinations

We currently ship to **Finland** and selected EU countries. If your country is available at checkout, we can ship to you.

## 2. Shipping costs

- **Standard shipping to Finland:** **Free** on all orders
- **Express shipping** (where available): cost shown at checkout

## 3. Order processing time

Orders are processed and dispatched within **1–2 business days** after payment is confirmed. Orders placed on weekends or Finnish public holidays are processed on the next business day.

During high-demand periods (sales, product launches, holiday season) processing may take up to **3 business days**. We will notify you by email if any delay applies to your order.

## 4. Estimated delivery times

| Destination | Standard delivery |
|-------------|-------------------|
| **Finland** | **8–14 business days** from dispatch |
| Other EU | 10–18 business days from dispatch |

Delivery times are **business days only** (Monday–Friday, excluding public holidays) and start from the **dispatch date**, not the order date.

Our products are shipped through our international fulfillment network. Parcels typically pass through one or two carrier hubs before reaching the local Finnish courier (usually **Posti** or **Matkahuolto**), which is reflected in the delivery window above.

## 5. Shipping partners

We work with established international carriers and local Finnish couriers including **Posti, Matkahuolto, DHL, DPD, and PostNord**. The specific carrier is selected based on your destination and parcel size.

## 6. Tracking

Once your order is dispatched, you will receive a **tracking number by email** along with a tracking link.

International shipments sometimes show **quiet tracking periods of 3–5 days** as the parcel moves between carrier hubs or transfers to the local Finnish courier. This is normal — your parcel is still in transit. Tracking will update once the parcel reaches the next scan point.

We send **proactive shipping updates** at four key points:

1. **Order confirmation** — with estimated delivery window
2. **Dispatch confirmation** — with tracking number
3. **On-the-way update** around day 5
4. **Delivery confirmation**

## 7. Delayed or lost packages

A parcel is only considered **lost** when there has been **no tracking movement for 30 consecutive days** on international shipments.

If your order has not arrived within the estimated delivery window, please email **service@lurinnity.com** with your order number. We will:

- **Contact the carrier** on your behalf within 24 hours
- Give you a **written update within 48 hours**
- If the parcel is confirmed lost, we will offer your choice of a **full replacement** or a **full refund** at no cost to you

You do **not** need to chase the carrier yourself — that's our job.

## 8. Wrong or incomplete address

Please **double-check your delivery address** before placing your order. If you notice an error, email **service@lurinnity.com** as soon as possible:

- If the order has **not yet shipped** → we can update the address at no charge
- If the order has **already shipped** → we may not be able to redirect it, and any re-delivery costs may be charged to you
- If a parcel is **returned to us** due to an incorrect address → we will contact you to arrange re-delivery (re-delivery shipping cost may apply) or refund the order minus the original shipping cost

## 9. Customs and import charges

Since we ship to Finland from within the EU, **no customs duties or import VAT apply** to your order. The price you pay at checkout is the **final price** — there are no surprise charges on delivery.

## 10. Damaged or missing items on arrival

Please **inspect your parcel on arrival**. If your order arrives damaged, opened, or with missing items, contact us within **48 hours** at **service@lurinnity.com** with:

- Your **order number**
- **2–3 clear photos** of the damage or the parcel as received
- A short description of the issue

We will **resolve the issue at no cost to you** under our Return and Refund Policy.

## 11. Buy Now Pay Later orders (Klarna)

If you paid via **Klarna**, your payment plan begins from the date of purchase. If your order is delayed or lost and we issue a refund or replacement, the refund is processed back to your original payment method and **Klarna will adjust your payment plan accordingly**.

**Important:** Continue to make any scheduled Klarna payments until Klarna confirms your plan has been updated, to protect your credit standing. If you have questions about how a delivery issue affects your Klarna plan, contact Klarna directly via the **Klarna app** or at **klarna.com/fi**.

## 12. Contact

Questions about shipping or delivery?

- **Email:** service@lurinnity.com
- **Response time:** within 24 hours, Monday to Friday
- **Company:** HONOMA LLP, 3rd Floor Suite, 207 Regent Street, London, W1B 3HH, United Kingdom
- **Partnership No.** OC459817